If another company designed and/​or built your current site, know that we regularly adopt these sites like they are our own. We’re happy to provide support, maintenance and feature improvements for sites that we didn’t originally build.

GRAYBOX believes in Adoptions — we frequently get the opportunity to support and maintain websites that we didn't originally plan, design or build.

Other agencies call this unconventional, as their are always landmines somewhere in the store that we don't know about, but we believe that adoptions are a critical way for your business to get the most out of your original investment in your site.

Moreover, your site is never really ever done — it requires constant updates, patches, redesigns, and refactoring to stay relevant to your customers and the market trends anyway; it would be wasteful to throw it all out when everything is constantly being remodeled.

To staff our support team, we have dedicated resources that are always available just in case you need something urgently. Our support team does proactive maintenance and monitoring when they aren't fixing something critically, but in case you need them we can fix most revenue-blocking or reputation-damaging critical issues within a day, or up to 5-days if it's not hurting your reputation or bank account.

This level of ongoing support is one of the most popular options with all of our client-partners as it keeps them safe, secure and taken care of.