Ecommerce & Retail
Consumers expect a great and seamless digital experience — we make yours perfectly tailored to the needs of your audience so they love your brand.
Compelling Digital for Consumer-Centric Retail
Ecommerce customers are demanding, exacting and fickle — they have unique requirements to make them feel safe, understand your products, and build loyalty with your brand. Thankfully, ecommerce is one of our top specialities and we know everything you need to know in order to run a successful online store for your customers.
Digital for Retail is Different — We Understand Your World and Produce Results
Since 2009, our team has deep experience providing digital consulting solutions for the consumer-centric retail (B2C Ecommerce) industry. GRAYBOX is uniquely qualified to help your brand succeed in a digital-first world.
We've worked with a wide variety of clients including those in Outdoor, Parts, Healthcare, Fitness, Apparel, Fabric, Home Goods, and many other product categories.
While every store and brand is different, we've been able to provide a wide array of services — we've worked on digital strategy, design and development, online marketing, online advertising, customer research, price planning, warehouse operations, marketing automation, payment systems, shipping and fulfillment, multi-language storefronts, multi-brand stores and third-party marketplaces (like Amazon). We know what it takes to sell products online.
Our team has worked with basically every ecommerce platform out there, but we are certified partners with Adobe Commerce / Magento, BigCommerce, Shopify and Shopify Plus.
For retailers, getting the time and attention of your customers is always the top priority – so we develop comprehensive marketing campaigns to engage your audience. Then once we have them on the site, we build loyalty with your brand.
GRAYBOX has been our ecommerce partners since before we rebranded from Ergo Depot to Fully. They helped lead that effort, navigate through all the technical nuance, and helped make the transition smooth — no small thing considering we are an ecommerce-driven business. They work as an extension of my team, are completely collaborative when working with partner agencies, and come to the table with sound technical solutions to creative challenges. I sleep easier at night knowing that our GRAYBOX team always has our backs.
GRAYBOX has been a key partner for Revant over the past few years. They've helped make significant improvements to our site's speed, stability, and user experience, which have all contributed to strong growth for our ecommerce business. In addition to solid technical expertise, they have worked hard to understand the unique aspects of our business to provide valuable guidance and strategy as we've navigated the complexities of scaling an ecommerce business.
We’re excited to have found such a great partnership with GRAYBOX. We recently launched a pretty complicated new BigCommerce website. If you know the grocery space, you know it can be really complex. They were able to get the site to do what we wanted functionally, kept the teams on track, all while not losing sight of user experience, strategy and design. We continue to use GRAYBOX for a variety of web related projects!
Our success relies heavily on ecommerce, and we see GRAYBOX as an extension of our team. The paid search work they’ve done for us has been very effective and they’re really responsive when our needs change. Since hiring them, we've seen marked improvements in results across email marketing efforts, SEM, SEO, and site conversions. I also appreciate how GRAYBOX provides great analysis and insight into results, not just reports with numbers. On a personal note, everyone I’ve met is highly qualified and a delight to work with – they’re consistently helpful. They’re true professionals and I recommend them highly.
I have been working with GRAYBOX for three years since they developed a new website for my business, Aries Apparel. During that process, they listened to my needs and followed through with a quality product, especially working through the inevitable ‘challenges’ that go with an undertaking like that since we had an existing website and approximately 4,000 products. They have always been professional, very thorough, accountable and I trust them to be current on the latest and greatest web innovations. I feel welcome to go to them with concerns around performance and know they’ll do all they can to make my site fully functioning and profitable. They have also been proactive in taking initiative to make productive suggestions to me on how I can improve my site and my business performance. If you want a web consultant with a vast knowledge of the internet and it’s analytics I recommend GRAYBOX.